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What Is Six Sigma?, by Pete Pande, Larry Holpp
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A brief introduction to Six Sigma for employees
Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande,What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigmanot just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations.
Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes:
- The six themes of Six Sigma
- A five-step roadmap to Six Sigma implementation
- The 10 basic tools of Six Sigma, with an entire page devoted to each
- Sales Rank: #57204 in Books
- Published on: 2001-11-16
- Released on: 2001-11-16
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .24" w x 6.00" l, 1.00 pounds
- Binding: Paperback
- 98 pages
From the Back Cover
The First Six Sigma Primer Written Especially for Employees
Six Sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. But Six Sigma can't work without widespread employee involvement and commitment. What Is Six Sigma? explains, for employees, the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them.
This concise introduction to Six Sigma explains what questions to ask when Six Sigma is first introduced in an organization, then answers those questions in straightforward and easy-to-read style. Look to it for real-world descriptions of:
- The fundamentals and foundations of Six Sigma
- The essential roles employees play in Six Sigma
- The changes and challenges they are likely to see
- Case studies of employees using Six Sigma to identifyand correctmajor problems
More than a "quality" program, Six Sigma is a business initiative that helps every area of an organization meet the changing needs of its customers, profitably. What Is Six Sigma? will help spread the message of Six Sigma around any organization simply and clearly.
About the Author
Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm.. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. He cowrote the bestselling The Six Sigma Way as well as The Six Sigma Way Team Fieldbook.
Larry Holpp is a consultant with Pivotal Resources. He was previously Vice President, Quality and a Master Black Belt at GE Capital. Holpp is the author of Managing Teams, and The Team Turbo Training Kit, and has published two dozen articles on training and quality in professional journals.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Good Primer for Understanding Six Sigma
By Krystal Porter
If you are looking to get a big picture view of what Six Sigma is and how you can utilize it in your workplace this is a great read. This is a quick read at only 85 pages and is written in a way that anyone can understand. If you are already familiar with Six Sigma you will most likely be disappointed with this book as it is a VERY broad overview of Six Sigma. However, if you are looking to get buy-in from your organization or company, this is a great book to recommend to leadership and even those that would be participating on DMAIC teams.
19 of 19 people found the following review helpful.
Good introduction if you know nothing about Six Sigma
By Benjamin Rossen
I had heard often of Six Sigma, but knew next to nothing about it (and suspected an overdose of trendy nonsense because of the silly sounding terms borrowed from karate). This slim volume seemed the right starting place, since I did not wish to invest in a tome of material if Six Sigma turned out to uninteresting for my company.
This is, indeed, an excellent overview. It tells in global terms what to expect. The statistical methods are described in non-mathematicians' intuitive terms (a pity, I would have liked a little more detail) but for my needs it served it purpose admirably.
As a result of reading this book I am moving on to a more technical account of Six Sigma. I need to know what the operational definitions are and how the statistics are used. I am not yet certain if Six Sigma is suitable - in software development we have established methods for tracking bugs and improving interface usability. Nevertheless, my interest has been whetted.
2 of 4 people found the following review helpful.
If It Smells and Tastes Like a Duck....
By A Customer
When my company decided to buy into the Six Sigma program, our smiling managers told us in numerous town hall meetings that Six Sigma isn't just "another flavor of the month" -- that is, the latest magic bullet being sought by managers who seem always to want someone else to solve their problems and tell them exactly how to manage their businesses.
So naturally, on the very first page of "What is Six Sigma?," we see the question, is Six Sigma "a new flavor of the month program?"
That makes a total of seven times in three weeks that I've been carefully told that Six Sigma isn't just another flavor of the month. (I started keeping count after hearing it three times.)
Which says to me, quite clearly, that Six Sigma is just another of these flavor-of-the-month programs, the main result likely being layoffs in order to cut costs.
Plus, we've seen four presentations from one of the Six Sigma super-duper black belts -- pretty much the same presentation each time, this person bragging again and again about how she helped some apartment manager collect his rent three days earlier. Our management has already bought the product. Everyone is puzzled why we continue getting nothing but sales pitches.
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